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Shipping Policy

SHIPPING POLICY

Last updated: July 22, 2026

This Shipping Policy applies to orders placed directly through:

https://trynatta.com

For shipping assistance, contact:

support@trynatta.com

1. FREE SHIPPING

NATTA offers free standard shipping on orders containing two or more bottles, unless a different promotion or shipping threshold is displayed at checkout.

Free-shipping offers:

- apply only to eligible destinations shown at checkout;
- apply to standard shipping unless stated otherwise;
- may exclude duties, taxes, import charges, expedited delivery, and certain remote locations; and
- cannot be combined with other shipping promotions unless stated otherwise.

The shipping rate and any available free-shipping offer will be shown before you complete checkout.

2. SHIPPING DESTINATIONS

NATTA currently ships to the United States and to many international destinations, subject to carrier availability, local laws, customs restrictions, and delivery limitations.

Available destinations may change. The most current shipping options will be displayed at checkout.

To ask whether we can ship to a particular country or region, email:

support@trynatta.com

3. ORDER PROCESSING

Orders are generally processed Monday through Friday, excluding public holidays.

Estimated processing time:

- Standard periods: 1–2 business days
- High-volume periods: up to 5 business days

Orders placed after the daily processing cutoff, on weekends, or on holidays will normally begin processing on the next business day.

Once your order ships, you will receive a shipping-confirmation email containing tracking information when tracking is available.

Processing time is separate from carrier delivery time.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times after shipment are:

- United States: 7–12 business days
- Canada: 7–14 business days
- Europe and United Kingdom: 10–18 business days
- Australia, New Zealand, and Oceania: 10–18 business days
- Other supported countries: 12–22 business days

These timeframes are estimates, not guaranteed delivery dates.

Delivery may take longer because of:

- local carrier performance;
- customs inspections or processing;
- flight or transportation availability;
- weather or natural events;
- holidays or high-volume periods;
- remote delivery locations;
- incorrect or incomplete address information; or
- other circumstances outside NATTA’s reasonable control.

If we become unable to ship within a timeframe we expressly promised, we may contact you to request consent to a revised shipping date or offer cancellation and a refund, as required by applicable law.

5. ORDER TRACKING

When tracking is available, the tracking number will be emailed after shipment.

Please allow approximately 2–5 business days for tracking information to become active after the shipping notification is sent.

Tracking updates are controlled by the carrier and may occasionally be delayed or incomplete.

For tracking assistance, email support@trynatta.com and include your order number.

6. FULFILLMENT LOCATIONS

To improve delivery efficiency, inventory availability, and shipping costs, NATTA orders may be fulfilled from different warehouse or fulfillment locations.

Your order may be divided into separate shipments when products are stored at different facilities. When this occurs, you may receive more than one tracking number.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to:

- customs duties;
- import taxes;
- value-added tax;
- brokerage charges;
- handling fees; or
- other charges imposed by the destination country.

Unless checkout expressly states otherwise, these charges are the customer’s responsibility and are not included in the product price or shipping charge paid to NATTA.

NATTA does not control these charges and cannot predict their amount.

We recommend contacting your local customs or tax authority before ordering if you need information about possible import charges.

Refusal to pay customs charges may result in the package being returned, abandoned, or destroyed. Any refund will be handled according to our Return & Refund Policy and may be reduced by non-refundable shipping, duties, carrier fees, or return costs where permitted by law.

8. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, unit, postal code, and telephone number required for delivery.

If you notice an address error after placing an order, contact support@trynatta.com immediately.

We will try to make the requested change, but we cannot guarantee that an address can be updated after processing or fulfillment has begun.

NATTA is not responsible for delays, failed delivery, loss, or additional costs caused by an incorrect or incomplete address provided by the customer.

If NATTA or its fulfillment partner made the address or fulfillment error, we will provide an appropriate replacement or refund at no additional cost.

9. LOST PACKAGES

A package may be treated as potentially lost when tracking has shown no meaningful movement for at least 20 calendar days or when the carrier confirms that the package is lost.

To request assistance:

- email support@trynatta.com;
- include your order number and tracking number; and
- contact us within 30 calendar days after the estimated delivery date.

We may ask you to confirm the shipping address, contact the carrier, complete a carrier declaration, or provide other reasonable information needed to investigate the shipment.

After reviewing the claim, NATTA may provide a replacement, store credit, or refund, as appropriate.

10. PACKAGES MARKED DELIVERED BUT NOT RECEIVED

If tracking shows that your order was delivered but you cannot locate it:

1. Check the delivery location, mailbox, building reception, parcel locker, garage, side entrance, and other secure areas.
2. Ask household members, neighbors, or building staff whether they accepted the package.
3. Wait 1–2 business days because some carriers mark packages as delivered before final handoff.
4. Contact the local carrier or post office and request delivery details or open a missing-package claim.
5. Email support@trynatta.com with your order number, tracking information, and any carrier claim details.

We will review the available information and assist where reasonably possible. A carrier’s delivery confirmation may be considered evidence of delivery unless applicable law requires otherwise.

11. DAMAGED OR INCORRECT SHIPMENTS

If your package arrives damaged or contains the wrong item, contact support@trynatta.com as soon as possible.

Please include:

- your order number;
- a description of the issue;
- photographs of the product and packaging; and
- a photograph of the shipping label when available.

If the issue resulted from an error by NATTA or our fulfillment provider, we will arrange an appropriate replacement or refund at no additional cost.

12. DELIVERY DELAYS

NATTA is not responsible for carrier or customs delays outside our reasonable control.

However, if an order has not shipped within the promised processing period or if a significant delay occurs, contact support@trynatta.com so we can investigate.

Where required by law, we will notify you of qualifying shipping delays and provide the option to accept the delay or cancel the unshipped order for a prompt refund.

13. ORDER CANCELLATIONS

To request cancellation, email support@trynatta.com immediately after placing the order.

We will try to cancel the order before processing or shipment, but cancellation is not guaranteed once fulfillment has begun.

If the order has already shipped, it will be governed by our Return & Refund Policy.

14. CUSTOMER SUPPORT

Email:
support@trynatta.com

Response time:
Normally within one business day

Business hours:
[INSERT BUSINESS HOURS AND TIME ZONE]

Please include your order number in all shipping inquiries.

15. POLICY UPDATES

We may update this Shipping Policy to reflect changes to our fulfillment operations, carriers, destinations, delivery estimates, promotions, or legal obligations.

The current version will be posted at:

https://trynatta.com/policies/shipping-policy

Changes will apply prospectively from the updated effective date unless applicable law requires otherwise.

16. CONTACT

NATTA
Website: https://trynatta.com
Email: support@trynatta.com

You wake up and your back teeth are still pressed together.

A sore jaw at wake-up — Your back teeth are still pressed together before you've even opened your eyes.

Morning headaches — The ache in your temples that's there before coffee — the one you've blamed on everything else.

A tighter, wider jaw — The muscle works all night, so it grows. You've noticed your face looks squarer.

You catch yourself doing it — In traffic, at your desk — jaw clamped, and you don't remember when it started.

Why the usual fixes can still leave you waking up tense.

Each option has a purpose. But most focus on protecting the teeth or reducing muscle force — not supporting the nightly wind-down before sleep.

The drugstore guard

Ends up in a drawer

Protects your enamel and nothing else. Most people find it uncomfortable enough to quit within a month.

The custom guard

$600, same morning

Better made, same job. It saves your teeth, but you still wake up with the same tight jaw.

Masseter Botox

$800 a year, forever

Weakens the muscle so it can't clench as hard. Wears off in months, and never touches why you clench.

Regular magnesium

Under-dosed

Right instinct, wrong amount. Most formulas carry under 200mg, so you felt nothing and gave up.

Real people. Real mornings.

4,8/5 Based on 2 400+ Reviews

Questions we get a lot

Do I keep wearing my night guard?

For now, yes. Your guard is what stands between your grinding and your enamel — that's a job NATTA doesn't do and doesn't claim to. What we can say is that a guard was never designed to change why your jaw won't relax. That's the part we work on. NATTA isn't a medical device and isn't a substitute for dental care.

Will it stop my grinding?

We won't tell you that, and we'd be careful with anyone who does. There's no clinical trial showing this formula stops grinding. What's well established is that clenching is strongly linked to stress and an over-active nervous system — and NATTA is built to support the wind-down before bed. That's the honest version.

How is this different from the magnesium I already take?

Mostly the dose, and the glycine. Most sleep formulas carry under 200mg of magnesium and no glycine at all. NATTA has 1,000mg of magnesium bisglycinate plus a full 3,000mg of glycine — the ingredient with the sleep research behind it that almost nobody includes, because at a real dose it doesn't fit in a single pill.

Will it make me groggy in the morning?

There's no melatonin and no sedatives in it. Glycine is an amino acid your body already makes, and in published research an evening dose was linked to less next-day fatigue, not more. Nothing in the formula is habit-forming.

Shipping & returns

Orders ship within 1–2 business days with tracking. Free US shipping on subscriptions and multi-box orders. If NATTA isn't right for you, email us within 60 nights for a full refund — keep the box, no return shipping.

Keep the guard. Add the part it was never going to do.

Five capsules, thirty minutes before bed. Sixty nights to decide — if it's not for you, email us and we'll refund you, keep the box.

60-night guarantee · Third-party tested · Made in a cGMP facility · Cancel anytime

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease, including bruxism or temporomandibular disorders. NATTA is not a medical device and is not a substitute for dental care or a night guard. Consult your healthcare provider before use if you are pregnant, nursing, taking medication, or managing a medical condition.

Emma L.

I never even connected my morning headaches to my jaw until I read about this. Figured I'd try it. Three weeks in and I'm not waking up with that tight, clamped feeling anymore, and the headaches that I'd blamed on everything else are basically gone. Kind of wild that this was the thing.

Sofia R.

I've cycled through so many magnesium and sleep supplements and always felt nothing. Then I actually compared the labels, most had like 100mg and no glycine at all. This has 3,000mg of glycine and a 1000mg of magnesium. That's the whole difference. First one I've taken where I actually notice my face is less tense in the morning.

Hannah M.

My dentist gave me a guard and mentioned Botox, which I really didn't want. First few nights I honestly wasn't sure. I mean I slept better but my jaw felt the same. Around day six it started shifting, and by two weeks the worked-over feeling in the morning was mostly gone. Makes sense, years of clenching doesn't undo in one night. Still wear the guard, but this is the first thing that changed how I actually feel.

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Shipping Policy

You wake up and your back teeth are still pressed together.

Your night guard protects your teeth. It doesn't help your body wind down.

Why the usual fixes can still leave you waking up tense.

The drugstore guard

The custom guard

Masseter Botox

Regular magnesium

Three things have to happen. Most products do one.

Quiet the mind

Let the muscles go

Drop your temperature

Four ingredients. Nothing hidden.

Glycine

Magnesium Bisglycinate

L-Theanine

Apigenin

The first night vs. the first few weeks.

It's working immediately

Your jaw gets a break

The tension eases

You're covered

How to take it.

Take five with water

Put the day down

Make it the signal

Real people. Real mornings.

Emma L.

Sofia R.

Hannah M.

Questions we get a lot

Keep the guard. Add the part it was never going to do.

About us

Customer support

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