Subscription Policy
SUBSCRIPTION POLICY Last updated: July 22, 2026 This Subscription Policy applies to subscription purchases made directly through: https://trynatta.com For subscription assistance, contact: support@trynatta.com 1. HOW NATTA SUBSCRIPTIONS WORK When you choose a NATTA subscription, your order will automatically renew at the delivery frequency and price shown at checkout, unless you cancel, pause, skip, or modify the subscription before the applicable deadline. By starting a subscription, you authorize NATTA and its payment providers to charge the payment method saved to your account for each recurring order, including applicable taxes and shipping charges. Any subscription discount, billing frequency, shipping cost, and renewal terms will be displayed before you complete your purchase. 2. CANCELLING YOUR SUBSCRIPTION You may cancel your NATTA subscription at any time without a cancellation fee. To prevent your next scheduled order from being processed, submit the cancellation at least fourteen (14) days before your next scheduled shipment date. You can cancel your subscription by: - managing it through your customer account or subscription dashboard at https://trynatta.com; or - emailing support@trynatta.com. Once your cancellation is confirmed: - your subscription will not renew; - no future recurring charges will be applied; and - cancellation will apply to future orders only. If your next order has already been processed or shipped, cancelling the subscription will not automatically cancel or refund that order. The applicable return and refund terms will apply. 3. MODIFYING YOUR SUBSCRIPTION Depending on the options available in your customer account, you may be able to: - change your delivery frequency; - skip an upcoming shipment; - pause your subscription; - change the quantity of products; - update your shipping address; or - update your payment method. Changes must be submitted at least fourteen (14) days before your next scheduled shipment date to take effect for that order cycle. Changes submitted after the deadline may apply to the following subscription cycle instead. For assistance, email support@trynatta.com. 4. 60-NIGHT MONEY-BACK GUARANTEE Your first eligible NATTA subscription order is covered by our 60-night money-back guarantee. For administration purposes, “60 nights” means sixty (60) calendar days beginning on the date your first subscription order is delivered. If you are not satisfied with your first order, contact support@trynatta.com within the guarantee period and include: - your order number; - the email address used to place the order; and - a brief explanation of your request. Unless our support team tells you otherwise: - you may keep the opened bottle; - no return shipping is required; and - an approved refund will cover the product purchase price paid for the eligible first order. Standard shipping charges, expedited shipping charges, customs duties, import taxes, and other third-party fees are non-refundable unless the refund is caused by an error by NATTA or applicable law requires otherwise. The 60-night guarantee applies to your first eligible order only and is limited to one approved guarantee claim per customer, household, or delivery address unless NATTA agrees otherwise in writing. 5. LATER SUBSCRIPTION ORDERS The 60-night money-back guarantee does not apply to later recurring subscription orders. Later subscription orders may be eligible for return within thirty (30) calendar days of delivery if the product is: - unopened; - unused; - in its original condition; and - purchased directly through https://trynatta.com. Before sending a return, contact support@trynatta.com for approval and return instructions. Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs. Original shipping charges are generally non-refundable. Unauthorized returns may not be accepted. 6. REFUND PROCESS Once a refund is approved: - the refund will be issued to the original payment method; - NATTA will normally process the refund within three to five business days; and - your bank or payment provider may require an additional five to ten business days to post the refund. You will receive a confirmation email after the refund has been submitted. 7. PROMOTIONAL SUBSCRIPTIONS Subscription orders purchased during a promotion may be subject to additional terms displayed at checkout or in the promotional offer. Promotional terms will not reduce any consumer rights that cannot legally be waived. 8. FAILED PAYMENTS If a recurring payment fails, NATTA or its payment provider may: - retry the payment; - ask you to update your payment method; - pause fulfillment; or - cancel the subscription. You are responsible for keeping your payment and shipping information current. 9. PRICE OR SUBSCRIPTION CHANGES NATTA may change subscription prices, discounts, available frequencies, products, or other subscription terms where permitted by law. When required, we will provide advance notice before a material change takes effect. You may cancel the subscription before the change applies. 10. CONTACT US For help cancelling, modifying, pausing, or requesting a refund for a subscription, contact: NATTA Website: https://trynatta.com Email: support@trynatta.com Response time: Normally within one business day