Refund Policy
RETURN & REFUND POLICY
Last updated: July 22, 2026
At NATTA, we want you to feel confident trying our product. If NATTA is not right for you, our 60-night money-back guarantee is designed to make the process straightforward.
This Return & Refund Policy applies to eligible purchases made directly through:
https://trynatta.com
For help with an order, contact:
support@trynatta.com
1. 60-NIGHT MONEY-BACK GUARANTEE
Eligible first orders purchased directly from TryNATTA.com are covered by our 60-night money-back guarantee.
For administration purposes, “60 nights” means sixty (60) calendar days beginning on the date your order is delivered.
If you are not satisfied with your first NATTA order during this period, email support@trynatta.com to request a refund.
Unless our support team tells you otherwise:
- you may keep the opened bottle;
- you do not need to return the product;
- there is no return-shipping charge; and
- approved refunds include the product purchase price paid for the eligible order.
The guarantee is limited to one approved claim per customer, household, or delivery address, unless NATTA agrees otherwise in writing.
The guarantee applies only to products purchased directly from https://trynatta.com. Purchases from unauthorized sellers, third-party marketplaces, or resale channels are not eligible.
2. HOW TO REQUEST A REFUND
Email support@trynatta.com within the 60-day guarantee period and include:
- your order number;
- the email address used to place the order;
- the item for which you are requesting a refund; and
- a brief explanation so our team can understand your experience.
We may request reasonable proof of purchase or delivery to verify the order and prevent fraud or abuse.
Our team will normally respond within one to two business days.
3. REFUND PROCESSING
Once a refund is approved:
- the refund will be issued to the original payment method;
- NATTA will normally process the refund within three to five business days; and
- your bank or card issuer may require an additional five to ten business days to post the refund to your account.
You will receive a confirmation email after the refund has been submitted.
Original expedited shipping charges, customs duties, import taxes, brokerage fees, and other third-party charges are not refundable unless the return or refund is caused by an error by NATTA or required by law.
4. DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS
Please inspect your order promptly after delivery.
If an item is damaged, defective, missing, or incorrect, contact support@trynatta.com as soon as possible and include:
- your order number;
- a description of the issue; and
- clear photographs of the product, packaging, and shipping label when available.
After reviewing the request, we may provide a replacement, store credit, or refund, as appropriate.
If the issue resulted from an error by NATTA, we will not charge you for replacement shipping or any required return shipping.
5. SUBSCRIPTION ORDERS
You may cancel or modify a NATTA subscription at any time without a cancellation penalty.
To manage your subscription:
- use your customer account or subscription portal, when available; or
- email support@trynatta.com.
Cancel before your next order is processed to avoid the next recurring charge. If an order has already been processed or shipped, cancellation will apply to future renewals and will not automatically cancel or refund that order.
The 60-night money-back guarantee applies to your first eligible NATTA order.
Unless otherwise stated at checkout, later subscription orders may be returned within thirty (30) calendar days of delivery only if they are unopened, unused, and in their original condition.
Before returning an unopened subscription order, contact support@trynatta.com for authorization and return instructions. Unauthorized returns may not be accepted.
Customers are responsible for return-shipping costs for later subscription orders unless the product arrived damaged, defective, or incorrect, or applicable law requires otherwise.
6. UNOPENED PRODUCTS OUTSIDE THE FIRST-ORDER GUARANTEE
Unopened and unused products purchased directly from TryNATTA.com may be eligible for return within thirty (30) calendar days of delivery.
To qualify:
- the product must be unopened, unused, and in its original condition;
- proof of purchase is required; and
- the return must be authorized before it is sent.
Email support@trynatta.com for return instructions.
Unless the return is caused by an error by NATTA, the customer is responsible for return-shipping costs. Original shipping charges are generally non-refundable.
7. INTERNATIONAL ORDERS
For international orders:
- customs duties, import taxes, VAT, brokerage fees, and similar charges are generally non-refundable;
- customers are responsible for return-shipping costs unless the item was damaged, defective, or incorrect; and
- additional local restrictions or requirements may apply.
Contact support@trynatta.com before sending an international return.
8. ITEMS NOT ELIGIBLE FOR REFUND OR RETURN
Unless required by applicable law, we may deny or limit a return or refund involving:
- purchases made through unauthorized sellers or third-party marketplaces;
- requests submitted after the applicable guarantee or return period;
- fraudulent, abusive, duplicate, or excessive claims;
- products obtained through giveaways or promotions with no purchase price;
- products that have already been refunded, disputed, or charged back;
- unopened returns sent without authorization; or
- later subscription orders that have been opened or used.
If you receive a refund under the 60-night guarantee and later repurchase NATTA, the later purchase may not qualify for another guarantee.
9. CHARGEBACKS
Please contact support@trynatta.com before initiating a payment dispute or chargeback so we have an opportunity to resolve the issue.
A chargeback does not create an additional right to a refund and may pause our internal refund process while the payment provider investigates the dispute.
10. YOUR LEGAL RIGHTS
This policy does not limit any consumer rights that cannot legally be waived.
If the laws where you live provide a longer return period, a cancellation right, or another mandatory remedy, those rights will continue to apply.
11. CONTACT US
For questions about returns, refunds, damaged orders, or subscriptions, contact:
NATTA
Website: https://trynatta.com
Email: support@trynatta.com
